D'Gifts Haven: Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase from D'Gifts Haven. If you're not entirely happy with your items, you may return them under the following conditions:

• Returns must be initiated within 14 days of receiving your order.
• Items must be unused, unworn, and in their original condition with all tags attached.
• Products must be returned in their original packaging, including any accessories, manuals, or free gifts that came with the purchase.
• Certain items cannot be returned due to hygiene reasons, including but not limited to: [list any non-returnable items if applicable].

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team via email at [your email] or through our website contact form.
2. Include your order number and the reason for your return.
3. Our team will provide you with a Return Authorisation Number and detailed return instructions.
4. Package the item(s) securely to prevent damage during transit.
5. Include your Return Authorisation Number with your return package.
6. We recommend using a tracked shipping service for your return.

Return Shipping Costs

• Standard returns: The cost of returning items is the responsibility of the customer unless the return is due to our error.
• Faulty or incorrect items: If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact our customer service team for a prepaid return label.

Refund Process

Once we receive your return, the following process applies:

1. Our team will inspect the returned item(s) to ensure they meet our return conditions.
2. If approved, your refund will be processed within 5-7 business days.
3. You will receive an email confirmation once your refund has been issued.
4. The refund will be credited to the original payment method used for the purchase.
5. Please allow an additional 3-5 business days for the funds to appear in your account, depending on your payment provider's processing times.

Refund Options

We offer the following refund options:

• Full refund to your original payment method
• Store credit for the full purchase amount plus 10% (valid for 12 months)
• Exchange for another item of equal or lesser value (you will be refunded the difference if applicable)

Partial Refunds

We may issue partial refunds in the following cases:

• Items returned show signs of use or wear
• Items are returned without original packaging, tags, or accessories
• Only part of a set or bundle is returned

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described:

1. Contact us within 48 hours of receiving your order.
2. Provide clear photographs of the damaged or faulty items.
3. We will arrange a replacement or full refund, including return shipping costs.
4. In some cases, we may not require you to return the faulty item.

Sale Items

• Items purchased during sales are eligible for refunds under the same conditions as full-price items.
• However, items marked as "Final Sale" cannot be returned unless they are faulty or damaged.

Gift Returns

If you received an item as a gift:

• Returns are accepted with proof of purchase (gift receipt or order number).
• Refunds for gifts will be issued as store credit to the gift recipient.
• The original purchaser will not be notified of the return.

Contact Us

If you have any questions about our shipping or refund policies, please don't hesitate to contact our customer service team:

• Email: Delightfulgiftshaven@gmail.com
  
• Phone: 09153665140
• Customer Service Hours: 24 Hours

We aim to respond to all enquiries within 24 business hours.

These policies were last updated on 18th April 2025.

D'Gifts Haven reserves the right to modify these policies at any time. Any changes will be posted on this page.